Shipping Policy

Last updated: 09/03/2026

At PURESSENCE HOME, we aim to provide a smooth and reliable shipping experience for all customers.

Shipping Origin

All orders are processed and shipped from our headquarters in Portugal.

Processing Time

Orders are typically processed within 3 – 5 business days after receiving your order confirmation (excluding weekends and holidays). Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available. During periods of high demand or product launches, processing times may occasionally be slightly longer.

Shipping Costs

Shipping costs are calculated and displayed at checkout before completing your purchase. From time to time, we may offer free shipping promotions, which will be clearly indicated on the website.

Estimated Delivery Times

Delivery times depend on the destination:

Portugal: 2–3 business days

European Union: 3–5 business days

United Kingdom: 5–7 business days

United States and others: 7–10 business days

These timeframes are estimates and may vary depending on the courier service, destination, or circumstances beyond our control.

Carriers

We work with trusted shipping partners such as CTT, DHL, DPD, and other reliable European courier services to ensure safe and timely delivery.

Order Tracking

Once your order has been shipped, you may track its progress using the tracking number provided in the shipping confirmation email.

If your order appears delayed, we recommend contacting your local postal service first using the tracking number. If they are unable to locate your parcel, please contact us and we will assist you.

Customer Responsibility

Customers are responsible for:

- providing an accurate and complete shipping address;

- monitoring the shipment using the tracking number provided;

- arranging collection if the delivery attempt was unsuccessful.

If a parcel cannot be delivered or is not claimed within the courier's timeframe, it may be returned to PURESSENCE HOME.

Customs and Taxes

For shipments within the European Union, no customs duties are typically applied.

For orders shipped outside the EU (such as the UK or US), customs duties or local taxes may apply and are the responsibility of the customer.

Order Issues

If your order arrives damaged, incomplete, or does not arrive within the expected timeframe, please contact us at: puressenceh@gmail.com

Please include your order number so we can assist you as quickly as possible.